Shipping Policy

Last updated: September 21, 2026

Thank you for choosing Meon Neon. Because every sign we ship is custom-built to order, your timeline includes both production and transit. This page explains how we handle production, shipping, tracking, and any issues that come up along the way.

Order Processing

Once your design is finalized, your payment is processed, and you've approved your final mockup, your order moves into production. You'll receive an order confirmation email within 24 hours of payment.

If we need additional information to begin production — such as design clarification, dimensions, or a corrected shipping address — we'll reach out before your order enters the factory queue.

Production Time

All Meon Neon signs are handmade to order. Standard production takes 3–5 business days from the time your design is approved and your order is confirmed. This production period is included in our 7–10-business-day worldwide delivery timeframe.

Before your sign ships, our team performs a full quality control inspection — including illumination testing, dimension verification, and a photo review against your approved design.

Shipping Time and Carriers

We ship worldwide via FedEx Priority as our primary carrier, with DHL used for select destinations. Carrier selection is based on your delivery address and the size of your sign.

Delivery timeframe: 7–10 business days worldwide from the time your design is approved and your order is confirmed. Production and transit are included in this timeframe.

As soon as your sign ships, we'll email your tracking number, carrier and estimated delivery date so you can follow it every step of the way.

Shipping Costs

Shipping costs are calculated based on the size, weight, destination, and packaging requirements of your sign. Your final shipping cost will be confirmed in your quote and order summary before you complete payment.

For orders placed on our website, U.S. Economy shipping is free on orders of $100 or more. Other U.S. and international rates are calculated at checkout.

United Kingdom: delivery is free on UK orders over £100 (automatically applied at checkout), with a flat £9.99 rate below that. No import fees or customs charges on delivery. Every sign ships with a UK 3-pin (Type G) plug and a 230V power supply.

Ireland: delivery is free on Irish orders over €120, with a flat €11.99 rate below that. No import fees or customs charges on delivery. Every sign ships with an Irish/UK 3-pin (Type G) plug and a 230V power supply.

European Union: delivery is free on EU orders over €120, with a flat €11.99 rate below that. No import fees or customs charges on delivery. Every sign ships with a European 2-pin (Type C/F) plug and a 230V power supply.

Canada: delivery is free on Canadian orders over CA$150, with a flat CA$14.99 rate below that. No import fees or customs charges on delivery. Every sign ships with a North American plug and a 110V power supply.

Australia: delivery is free on Australian orders over A$180, with a flat A$19.99 rate below that. No import fees or customs charges on delivery. Every sign ships with an Australian 3-pin (Type I) plug and a 240V power supply.

Orders to all of these destinations arrive within 7–10 business days of design approval, including production.

Multiple signs of the same design may qualify for a volume shipping discount — ask your sales representative for details.

Tracking Your Order

Once your sign ships, you'll receive an email with:

• The carrier name
• Your tracking number
• A direct tracking link
• The estimated delivery date

You can also check your shipment anytime on our Track Your Sign page.

We monitor every shipment in transit and will reach out proactively if we see any exceptions or delays before you do.

Shipping Destinations

We ship worldwide. If your destination requires special documentation or carrier arrangements, we'll confirm those details with you before production begins.

United Kingdom, Ireland, European Union, Canada and Australia orders: no import fees or customs charges. For deliveries to these destinations we handle import VAT or GST, customs duties and clearance ourselves, so nothing extra is collected when your sign arrives. The price you pay at checkout is the final price.

For all other international orders, the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in your shipping cost and are billed separately by the carrier or customs authority upon arrival.

Local Pickup and Installation

Customers in the Denver metro area can choose to have their sign shipped to our shop for in-person pickup or professional installation. This option provides a final on-site quality check and an opportunity to see your sign in person before it goes home with you. Pickup details and scheduling will be coordinated by your sales representative after production.

If you've purchased professional installation, we'll contact you to schedule once your sign has arrived at our shop.

Packaging

Every sign ships in custom protective packaging designed specifically for neon. This includes:

• A rigid outer box sized for your sign
• Multiple layers of cushioning and foam inserts
• Weather-resistant outer wrapping
• "Fragile" and "This Side Up" labels on multiple sides
• Clear handling instructions for the carrier

Your installation guide is included inside the package.

Shipping Insurance

All Meon Neon shipments include carrier insurance at no additional cost to you. If your sign is damaged, lost, or stolen in transit, you're covered — see the next section for what to do.

Damaged or Lost Shipments

Please inspect your package as soon as it arrives. If you notice visible damage to the outer packaging, take photos before opening when possible.

If your sign arrives damaged:

1. Photograph the damaged packaging and the sign itself.
2. Keep all original packaging materials.
3. Contact us within 5 business days of delivery at hello@meonneon.com or through our warranty form at meonneon.com/pages/warranty-information.
4. We'll file a carrier claim on your behalf and arrange a replacement.

If your sign appears lost in transit (tracking has not updated for more than 7 business days), contact us and we'll open an investigation with the carrier and keep you informed throughout the resolution.

Most damaged-in-transit claims are resolved with a free replacement and expedited shipping. We do not require customers to handle carrier claims themselves.

Delivery Issues and Address Accuracy

Please double-check your shipping address before confirming your order. We ship to the address provided at checkout, and we are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you need to change your shipping address after placing an order, contact us as soon as possible. We can usually update the address before your sign ships, but once a tracking number has been issued, address changes may incur carrier fees.

If a package is returned to us due to an undeliverable address, refused delivery, or repeated failed delivery attempts, you'll be responsible for reshipping costs.

Warranty

Every Meon Neon sign comes with a 2-year comprehensive warranty covering materials and workmanship. To file a warranty claim, please visit meonneon.com/pages/warranty-information or contact our team directly.

Questions?

If you have any questions about your shipment, our shipping process, or a specific order, we're happy to help.

• Email: hello@meonneon.com
• Phone: (720) 593-8389
• Hours: Daily, 9:00 AM to 7:00 PM Mountain Time

We aim to respond to all inquiries within 24 hours, and same-day for urgent shipping issues.