Timeline
What's your standard delivery time?
What's your standard delivery time?
Delivery: 7–10 days worldwide after design approval
Tracking: Emailed as soon as your sign ships
Rush: Available on many projects and quoted individually
Can you expedite the process?
Can you expedite the process?
Yes! We offer expedited production and priority shipping for time-sensitive projects. Rush orders have a minimum 5-day total turnaround time and are subject to additional fees and capacity availability.
When does production begin?
When does production begin?
For customs, production begins immediately upon receipt of final design approval and payment confirmation. We'll send you progress updates throughout the manufacturing process.
How long does installation take?
How long does installation take?
Basic Installation: About 10-30 minutes for standard wall mounting
More advanced sign types or installations into hard surfaces such as concrete or metal may take longer and be more advanced. For those local to Colorado, affordable professional installation services are available.
Ordering Process
How do I get started?
How do I get started?
1. Contact us with your design concept or fill out our Get A Quote form
2. We may reach out to confirm more details and then we'll create a free digital mockup
3. Next you review and approve the design
4. Receive your professional proposal with your warranty and all the details of your sign
5. Approve and pay to begin production!
What information do you need from me?
What information do you need from me?
Your design concept or logo
Approximate desired size
Intended location (indoor/outdoor)
Color preferences
Timeline requirements
How do I pay?
How do I pay?
We accept all major payment methods through our secure STRIPE proposal system, including credit cards, bank transfers, and business accounts.
Can I make changes after ordering?
Can I make changes after ordering?
Minor changes can be made BEFORE production begins at no charge. Significant changes may require a new quote. Once production starts, and proposal is fufilled, no changes can be made.
Installation
Is the sign easy to install?
Is the sign easy to install?
Yes, all signs come with pre-drilled holes, mounting hardware, and easy-to-follow instructions.
Can I request professional installation?
Can I request professional installation?
Yes, we offer professional installation services. However, most are limited to Colorado. Sometimes, exceptions are made.
Maintenance
Do neon signs require regular maintenance?
Do neon signs require regular maintenance?
Our LED neon signs are virtually maintenance-free. The solid-state LED technology has no moving parts or components that wear out. Simply keep the sign clean and ensure connections remain secure.
How do I clean my LED neon sign?
How do I clean my LED neon sign?
Use a soft, dry cloth for regular dusting
For deeper cleaning, use a slightly damp cloth with glass cleaner
Avoid harsh chemicals or abrasive materials
Ensure power is off during cleaning
Allow to dry completely before reconnecting power
What if the sign stops working?
What if the sign stops working?
Contact our support team immediately. Most issues are related to connections or power supply and can be resolved quickly. Most repairs are covered under our 2-year warranty.
Pricing
How are the prices for custom neon signs determined?
How are the prices for custom neon signs determined?
Prices are based on the size, design linework complexity, printing, and additional features like RGB or Flow-LED.
What's included in the price?
What's included in the price?
Custom LED neon sign with your design
Professional-grade power supply
Remote control (dimming capability)
Pre-drilled mounting holes
Easy Hanging Mounting Kit & Easy Wall Mount Kit
2-year warranty
Free design consultation and mockup
Are there any hidden costs?
Are there any hidden costs?
No, we provide a transparent quote that includes all costs upfront.
Design & Customization
Do you provide free design mockups?
Do you provide free design mockups?
Yes! We create professional digital mockups for every project at no cost. This helps you visualize exactly how your sign will look before production begins.
Can you work with my logo?
Can you work with my logo?
Absolutely! We specialize in converting logos into stunning LED neon signs. Send us your logo in SVG, AI, PDF, or high-resolution image format for best results.
What file formats do you accept?
What file formats do you accept?
Preferred: SVG, AI, PDF (vector formats)
Acceptable: PNG, JPG (high resolution - minimum 300 DPI)
UV Printing: SVG, AI, PDF for optimal quality
Can you create custom shapes?
Can you create custom shapes?
Yes! Our LED neon can be formed into virtually any shape or design. We specialize in custom work and rarely say no to creative challenges.
Warranty
What does the warranty cover?
What does the warranty cover?
Our 2-year comprehensive warranty includes:
- LED functionality
- Power supply performance
- Remote control operation
- Manufacturing defects
What's not covered by warranty?
What's not covered by warranty?
Damage from improper installation (self-install)
Physical damage from accidents or vandalism
Damage from power surges or electrical issues
Normal wear from environmental exposure beyond IP rating
Modifications made by third parties
How do I make a warranty claim?
How do I make a warranty claim?
Contact our support team at hello@meonneon.com or (720) 593-8389 with:
- Photos of the issue
- Description of the problem
- Original order information
- Installation details
Technical Specs
What materials are used in the signs?
What materials are used in the signs?
We use energy-efficient LED neon with durable acrylic backing.
How long do the LEDs last?
How long do the LEDs last?
Our LED neon uses long-life, low-heat LEDs designed for years of everyday use. Actual lifespan depends on how many hours a day the sign runs and where it is installed, and every sign is covered by our 2-year warranty.
What power requirements do your signs have?
What power requirements do your signs have?
Voltage: 12V/24V DC system
Power Consumption: 4.5W per foot (standard), 5.5W per foot (RGB)
USB Option: Available for small signs (20"×20" and smaller, ask us for pricing
Operating Temperature: -20°C to +45°C
Looking for a custom solution to fit your needs? We'd love to tailor the perfect solution just for you
What LED strip widths are available?
What LED strip widths are available?
We offer three LED strip options:
- 6mm Strip: Ideal for intricate designs and smaller signs
- 8mm Strip: Enhanced visual appearance, best for standard applications
- 10mm Strip: Maximum brightness for large signage and bold visual impact
However, our more premium LED neon products can reach up to 50mm in thickness for large-scale signage. Please reach out for custom solutions.
Are the signs safe for indoor and outdoor use?
Are the signs safe for indoor and outdoor use?
Our LED neon signs are designed for indoor use as standard with IP65 protection (dust-tight and water-resistant). For outdoor installations, we recommend upgrading to IP67 waterproofing for enhanced protection against direct weather exposure. This upgrade is available for an additional fee and ensures your sign can withstand rain, snow, and other outdoor conditions.
