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Terms of service

Terms of Service

Last Updated: December 2025

OVERVIEW

This website is operated by MEON NEON, a Worldwide Signage Ltd. company. Throughout the site, the terms "we", "us" and "our" refer to MEON NEON. MEON NEON offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

Age Requirements

By agreeing to these Terms of Service, you represent that:

United States: You are at least 18 years of age, or you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

European Union/United Kingdom: You are at least 18 years of age (or 16 years with parental consent where applicable under local law).

Canada: You are at least the age of majority in your province or territory of residence (18 or 19 years depending on location).

Australia: You are at least 18 years of age.

Acceptable Use

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws, consumer protection laws, and data protection regulations).
  • You must not transmit any worms, viruses, or any code of a destructive nature.
  • You must not use the Service to engage in any fraudulent activity.
  • You must not impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time, subject to applicable consumer protection laws in your jurisdiction.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks using industry-standard encryption protocols (TLS 1.2 or higher).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Your Account

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your account and password
  • Restricting access to your computer and account
  • All activities that occur under your account or password
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, remove or edit content at our sole discretion.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

However, please note: Under certain consumer protection laws (including EU Consumer Rights Directive, UK Consumer Rights Act, Australian Consumer Law, and Canadian provincial consumer protection acts), we may have obligations to provide accurate information about products and services. Nothing in these Terms limits your statutory rights as a consumer.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service, except as required by applicable consumer protection laws.

Price Display and Currency

  • All prices are displayed in the currency indicated at checkout
  • Prices include or exclude taxes as indicated
  • For EU customers: Prices include VAT where applicable
  • For Australian customers: Prices include GST where applicable
  • For Canadian customers: Taxes calculated at checkout based on province
  • Currency conversion rates (if applicable) are approximate and updated regularly

Order Confirmation and Price Protection

Once you place an order and we send an order confirmation:

  • The price quoted in your order confirmation is binding (subject to correction of obvious errors)
  • We will honor the price quoted even if we subsequently increase our prices
  • If we discover a pricing error before we dispatch your order, we will contact you

SECTION 5 - PRODUCTS OR SERVICES

Product Availability

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]

Product Descriptions and Imagery

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Product descriptions: While we strive for accuracy, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.

Geographic Restrictions

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

Product Quality and Warranties

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, except as required by applicable consumer protection laws.

Important Consumer Rights Notices:

EU/UK Customers: Under EU Consumer Rights Directive and UK Consumer Rights Act 2015, you have statutory rights that cannot be excluded, including the right to receive goods that are as described, fit for purpose, and of satisfactory quality. These Terms do not affect those statutory rights.

Australian Customers: Under Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Canadian Customers: Your consumer protection rights under provincial and federal law are not affected by these Terms. Where these Terms conflict with applicable consumer protection legislation, the legislation prevails.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Payment Processing

  • Payment is processed securely through our payment service providers
  • We do not store complete credit card information
  • Payment confirmation does not guarantee order fulfillment
  • We reserve the right to refuse payment from any source

Order Cancellation

Before Shipment: You may cancel your order at any time before shipment by contacting us at hello@meonneon.com. We will refund any payment received.

After Shipment: Once your order has shipped, cancellation is not possible, but you may be eligible for a return under our Refund Policy.

Region-Specific Cancellation Rights:

  • EU/UK: You have a 14-day cooling-off period for most purchases (excluding custom orders)
  • Canada: Cancellation rights vary by province; contact us for details
  • Australia: You have cancellation rights under Australian Consumer Law for certain circumstances

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Third-Party Service Providers

We use third-party service providers to facilitate our Service, including:

  • Payment processing (Stripe, PayPal)
  • Shipping and logistics (FedEx, DHL, UPS)
  • E-commerce platform (Shopify)
  • Marketing and analytics services

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

User-Generated Content License

By submitting content to our site (including reviews, photos, videos, or testimonials), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

Content Standards

All user-generated content must:

  • Be accurate (where stating facts)
  • Be genuinely held (where stating opinions)
  • Comply with applicable laws
  • Not infringe intellectual property rights
  • Not be defamatory, obscene, offensive, or hateful
  • Not contain personal information of others without consent

SECTION 10 - PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

Key Privacy Points

  • We collect personal information you provide and usage data
  • We use your information to process orders, improve our Service, and communicate with you
  • We do not sell your personal information
  • We implement security measures to protect your data
  • You have rights regarding your personal information (access, deletion, correction, etc.)
  • We comply with applicable data protection laws (GDPR, CCPA, PIPEDA, Australian Privacy Act)

For detailed information about how we collect, use, and protect your personal information, please review our complete Privacy Policy.

Marketing Communications

By providing your contact information, you may receive marketing communications from us. You can opt out at any time by:

  • Clicking "unsubscribe" in marketing emails
  • Texting "STOP" to opt out of SMS marketing
  • Contacting us at hello@meonneon.com

See Section 18 for detailed marketing compliance information.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Pricing Errors

If we discover a pricing error after you have placed an order:

For significant pricing errors (more than 10% difference):

  • We will contact you before processing the order
  • You may choose to proceed at the correct price or cancel for a full refund
  • We reserve the right to cancel orders with significant pricing errors

For minor pricing errors (less than 10% difference):

  • We will honor the quoted price in your order confirmation
  • No additional action is required from you

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) to engage in any automated use of the system, such as using scripts or bots; (m) to impersonate or attempt to impersonate MEON NEON, a MEON NEON employee, another user, or any other person or entity; (n) to use the Service in any way that could disable, overburden, damage, or impair the site.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of MEON NEON and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MEON NEON.

Content Includes:

  • Website design, text, graphics, logos, images, audio, video
  • Software, code, and compilation
  • Product designs and specifications
  • Marketing materials
  • Trademarks: MEON NEON® and related marks

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for personal, non-commercial purposes, subject to these Terms.

Restrictions

You may not:

  • Reproduce, distribute, modify, create derivative works of, or publicly display our content without permission
  • Use any of our trademarks without written consent
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use automated systems to access the Service (except as authorized by us)
  • Reverse engineer, decompile, or disassemble any software or technology on our Service

Copyright Infringement

If you believe your copyright has been infringed, please contact us at hello@meonneon.com with:

  • Description of copyrighted work
  • Location of infringing material on our site
  • Your contact information
  • Statement of good faith belief
  • Statement of accuracy and authority

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Disclaimer of Warranties

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

In no case shall MEON NEON, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Maximum Liability Cap

To the extent permitted by law, our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months prior to the event giving rise to liability, or $100, whichever is greater.

Regional Consumer Protection Exceptions

Important: The above limitations and disclaimers do not affect your statutory rights as a consumer under applicable consumer protection laws, including:

EU/UK Consumers: Nothing in these Terms limits your rights under the EU Consumer Rights Directive or UK Consumer Rights Act 2015, including rights relating to goods that are faulty, not as described, or not fit for purpose.

Australian Consumers: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

Canadian Consumers: Nothing in these Terms limits your rights under applicable provincial or federal consumer protection legislation, including the Sale of Goods Act or Consumer Protection Acts.

U.S. Consumers: Certain states may not allow limitations on implied warranties or exclusions of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless MEON NEON and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of:

  • Your breach of these Terms of Service or the documents they incorporate by reference
  • Your violation of any law or the rights of a third-party
  • Your use or misuse of the Service
  • Your User Content or submissions
  • Your violation of intellectual property rights
  • Any fraudulent or illegal activity

This indemnification obligation will survive termination of these Terms.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

If any provision is held invalid in a particular jurisdiction, it shall be invalid only to that extent and in that jurisdiction, and the remaining provisions shall remain in full force and effect.

SECTION 17 - TERMINATION

Termination by You

You may terminate these Terms of Service at any time by:

  • Notifying us that you no longer wish to use our Services
  • Ceasing to use our site
  • Closing your account (if applicable)
  • Requesting account deletion

Termination by Us

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Effect of Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes, including:

  • Payment obligations
  • Warranty disclaimers
  • Intellectual property rights
  • Limitation of liability
  • Indemnification
  • Dispute resolution provisions

Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and all associated data
  • All provisions that should survive termination shall survive

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Related Agreements and Policies

These Terms of Service incorporate by reference:

  • Privacy Policy [LINK]
  • Refund and Warranty Policy [LINK]
  • Shipping Policy [LINK]
  • Cookie Policy [LINK]

All policies are part of your agreement with us.

SECTION 19 - TEXT AND EMAIL MARKETING COMPLIANCE

We are committed to ensuring our marketing practices comply with all applicable laws and regulations, including those set forth by 10DLC guidelines, the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), GDPR (EU), ePrivacy Directive (EU), UK Data Protection Act, and Spam Act 2003 (Australia).

SMS Marketing

Consent and Opt-In

United States:

  • We only send text marketing messages to individuals who have explicitly opted in
  • Consent is not required as a condition of purchase
  • You agree to receive recurring automated marketing messages

Canada (CASL):

  • We obtain express consent before sending commercial electronic messages
  • Each message includes identification information and unsubscribe mechanism

European Union/United Kingdom (GDPR):

  • We obtain explicit consent before sending marketing SMS
  • You have the right to withdraw consent at any time

Australia (Spam Act 2003):

  • We obtain consent before sending marketing messages
  • Each message includes identification and unsubscribe facility

Message Frequency and Fees

  • Message frequency varies based on your preferences and promotional activities
  • Message and data rates may apply based on your carrier
  • We do not charge for messages, but your carrier's rates apply

Opt-Out Rights

All Regions:

  • You can opt out at any time by texting "STOP" to any message from us
  • You can text "HELP" for customer support information
  • We will send a confirmation message when you opt out

EU/UK Customers: You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Important Disclosures

  • Carriers are not liable for delayed or undelivered messages
  • We use industry-standard encryption to protect message content
  • We will not share your opt-in information with third parties for their marketing purposes

Email Marketing

Consent and Communication

United States (CAN-SPAM Act):

  • Clear sender identification in every email
  • Accurate subject lines
  • Physical postal address included
  • Functioning unsubscribe link in every marketing email

Canada (CASL):

  • Express or implied consent before sending
  • Identification information in every message
  • Unsubscribe mechanism provided

European Union/United Kingdom (GDPR):

  • Lawful basis for processing (consent or legitimate interest)
  • Right to object to processing
  • Data protection rights information provided

Australia (Spam Act 2003):

  • Consent obtained before sending
  • Accurate sender information
  • Functional unsubscribe facility in every message

Types of Emails

Marketing Emails (require marketing consent):

  • Promotional offers and announcements
  • Product recommendations
  • Abandoned cart reminders (where consent obtained)
  • Newsletter subscriptions
  • Special event notifications

Transactional Emails (do not require marketing consent):

  • Order confirmations
  • Shipping notifications
  • Account alerts and password resets
  • Warranty and service notifications
  • Responses to your inquiries

Unsubscribe Rights

  • We honor unsubscribe requests within 10 business days
  • You can unsubscribe by clicking the link in any marketing email
  • You can contact us directly to opt out
  • You may still receive transactional emails after unsubscribing from marketing

Compliance Measures

We take the following measures to ensure compliance across all jurisdictions:

  • Transparency: Messages always include clear information about the sender and how to opt out
  • Privacy Protection: We adhere to strict data protection policies and never sell contact information
  • Record Keeping: We maintain records of consent and opt-out requests as required by law
  • Regular Audits: We regularly review messaging practices for ongoing compliance
  • Training: Our staff receives training on compliance requirements across multiple jurisdictions
  • Consent Management: We maintain detailed records of when and how consent was obtained

SECTION 20 - GOVERNING LAW AND JURISDICTION

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable to your location:

United States Customers:

  • Governed by the laws of the State of Colorado, United States, without regard to conflict of law provisions
  • Federal law applies where applicable

European Union Customers:

  • Governed by the laws of your country of residence
  • EU consumer protection laws apply

United Kingdom Customers:

  • Governed by the laws of England and Wales
  • UK consumer protection laws apply

Canadian Customers:

  • Governed by the laws of your province of residence
  • Federal law applies where applicable

Australian Customers:

  • Governed by the laws of the state or territory in which you reside
  • Australian Consumer Law applies

Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at hello@meonneon.com to attempt to resolve the dispute informally. We will work in good faith to resolve your concerns.

Jurisdiction and Venue

United States: Subject to mandatory arbitration provisions (if applicable), disputes shall be resolved in the state or federal courts located in Colorado, and you consent to personal jurisdiction in those courts.

European Union: You may bring disputes in the courts of your country of residence, and EU consumer protection laws provide you with certain mandatory rights.

United Kingdom: Disputes may be brought in the courts of England and Wales, or you may bring proceedings in your country of residence under UK consumer protection laws.

Canada: Disputes shall be resolved in the courts of your province of residence.

Australia: Disputes shall be resolved in the courts of your state or territory of residence.

Online Dispute Resolution

EU Customers: You have access to the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/ for resolving disputes out of court.

Arbitration Provisions (U.S. Customers Only)

[If applicable, include arbitration clause and class action waiver provisions. Note: Some states and consumer protection laws may limit arbitration provisions. Consult legal counsel for specific language.]

Important: Nothing in this Section limits your rights under applicable consumer protection laws.

SECTION 21 - FORCE MAJEURE

We shall not be held liable for any delays, failure in performance, or interruptions of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to:

  • Acts of God
  • Natural disasters (earthquakes, floods, fires, storms)
  • War, terrorism, or civil unrest
  • Government restrictions or actions
  • Pandemics or epidemics
  • Labor disputes or strikes
  • Telecommunications failures
  • Utility failures
  • Internet service failures
  • Supplier failures or delays
  • Shipping carrier delays

During such events, our performance obligations are suspended for the duration of the event. We will make reasonable efforts to minimize the impact and resume normal operations as soon as possible.

SECTION 22 - ASSIGNMENT

You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or subcontract any of our rights or obligations under these Terms without restriction, including to:

  • Our affiliates or subsidiaries
  • A purchaser of our business or assets
  • A successor entity in the event of a merger or reorganization

SECTION 23 - WAIVER

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Waivers must be in writing and signed by an authorized representative of MEON NEON to be effective.

SECTION 24 - NOTICE REQUIREMENTS

How to Contact Us

All notices to us under these Terms must be sent to:

Email: hello@meonneon.com
Physical Mail: MEON NEON, 8405 West 54th Place, Arvada, CO 80002, United States

How We Contact You

We may provide notices to you:

  • By email to the address you provided
  • By posting notice on the Service
  • By mail to the address you provided
  • By SMS to the phone number you provided (for service-related notices)

You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

SECTION 25 - ACCESSIBILITY

We are committed to ensuring our Service is accessible to people with disabilities. If you experience any difficulty accessing our Service, please contact us at hello@meonneon.com and we will work to provide you with access to the information and features you seek.

SECTION 26 - LANGUAGE AND TRANSLATION

These Terms are written in English. Any translations provided are for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail, except where prohibited by local law.

Translations are available in:

  • French (Français)
  • German (Deutsch)
  • Spanish (Español)

SECTION 27 - SURVIVAL

The following sections shall survive termination of these Terms:

  • Section 9 (User Comments, Feedback and Other Submissions) - license grants
  • Section 10 (Personal Information and Privacy) - privacy obligations
  • Section 13 (Intellectual Property Rights)
  • Section 14 (Disclaimer of Warranties; Limitation of Liability)
  • Section 15 (Indemnification)
  • Section 20 (Governing Law and Jurisdiction)
  • Any payment obligations
  • Any other provisions that by their nature should survive

SECTION 28 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Material Changes

For material changes that significantly impact your rights:

  • We will provide notice via email (if you have provided an email address)
  • We will post a prominent notice on our website
  • For EU/UK customers: We will provide 30 days' notice of material changes where required
  • For certain changes, we may require you to affirmatively accept the new terms

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Previous Versions

Previous versions of these Terms are available upon request at hello@meonneon.com.

SECTION 29 - ENTIRE AGREEMENT AND SEVERABILITY SUPPLEMENT

Integration

These Terms, together with our Privacy Policy, Refund Policy, and any other legal notices published by us on the Service, constitute the entire agreement between you and MEON NEON concerning the Service.

Severability Supplement

If any provision of these Terms is found to be invalid or unenforceable in a particular jurisdiction:

  • That provision will be modified to the minimum extent necessary to make it enforceable
  • If modification is not possible, that provision will be severed
  • The remaining provisions will remain in full force and effect
  • The invalid provision will remain valid in other jurisdictions

SECTION 30 - CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

General Inquiries:

  • Email: hello@meonneon.com
  • Phone: (720) 593-8389
  • Address: 8405 West 54th Place, Arvada, CO 80002, United States

Legal Inquiries:

  • Email: hello@meonneon.com (Subject: "Legal Inquiry")

Consumer Complaints:

  • Email: hello@meonneon.com (Subject: "Customer Complaint")

Business Hours:

  • Monday-Friday: 9am-6pm MT (US Mountain Time)
  • Email responses within 24-48 hours

ACKNOWLEDGMENT

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT:

  1. You have read and understood these Terms of Service
  2. You agree to be bound by these Terms
  3. You meet the age requirements for your jurisdiction
  4. You have the authority to enter into this agreement
  5. You understand your consumer rights under applicable law
  6. You have read our Privacy Policy
  7. You consent to electronic communications from us
  8. You understand the dispute resolution provisions

If you do not agree to these Terms, you must not access or use the Service.

Last Updated: December 2025

Effective Date: These Terms are effective from the date you first access or use the Service.

Thank you for choosing MEON NEON. We value your business and are committed to providing you with excellent products and service while respecting your rights under applicable consumer protection laws.

END OF TERMS OF SERVICE

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